The real collection work begins if payment is not received after this deadline. First the debtor is called and paid a visit. The collection file is also communicated to various financial databases and stated in any reports requested.

There are four possibilities:
1. The customer pays
2. With your agreement, the customer pays in instalments, which are monitored by ICS.
3. The customer could pay, but won’t pay. We advise you to issue a summons.
4. The customer is insolvent. The file is closed. The customer may be summoned in receivership, in which case you will receive a certificate.

Abroad

First the file is registered and confirmed. We then send your file to the associate of ours located closest to your debtor. This associate will submit a demand for payment to the debtor in the local language in writing, by telephone and where necessary in person.

All agreements on whole or partial payment, return of goods and so on are always made in consultation with you. Your debtor is followed up and investigated locally. Any legal action will be taken locally.

ICS continues to be your point of contact and issues your reports.

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